FAQ
How can I contact Hudson Atelier?
You can reach our customer support team by email at info@hudsonatlier.com. We are happy to assist you with questions regarding your order, shipping, returns, products, sizing, or general inquiries.
Do you ship internationally?
No. At this time, Hudson Atelier ships only to addresses within the United States.
Where are your products shipped from?
We ship from our international fulfillment centers to provide you with the best prices.
Can I change or cancel my order?
To help us process orders efficiently, requests to modify or cancel an order should be submitted within 12 hours of placing your order.
Once your order has entered processing or has been shipped, we may no longer be able to make changes. After delivery, you may request a return in accordance with our Refund & Return Policy.
Which payment methods do you accept?
We accept secure payment methods available during checkout, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
All payments are processed securely using encrypted payment technology.
When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding weekends and U.S. federal holidays.
During promotional periods or holidays, processing times may be slightly longer.
How long does delivery take?
Estimated delivery within the United States is 5–12 business days after order processing.
Delivery times may occasionally vary due to weather conditions, carrier delays, high shipping volumes, or other circumstances beyond our control.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
If you do not receive tracking information within the normal processing period, please contact us at info@hudsonatlier.com.
What if I do not receive my order?
If your order has not arrived within 35 days from the shipping date, please contact our customer support team.
Depending on the circumstances, we may offer:
- A replacement shipment.
- A full refund.
- A store credit or discount code where appropriate.
How do I return an item?
To request a return, please contact us at info@hudsonatlier.com.
Returns require prior authorization before any item is shipped back. Our customer support team will provide detailed return instructions. Please review our Refund & Return Policy for complete return information.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible and include:
- Your order number.
- Clear photographs of the item.
- A brief description of the issue.
After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund in accordance with our Refund & Return Policy.
When will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
Refunds are generally processed within 7 business days after the returned item has been received and inspected or after an approved cancellation where applicable.
Your financial institution may require additional time to post the refund to your account.
How is my personal information protected?
Your privacy is important to Hudson Atelier. We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information and handle personal data in accordance with applicable United States privacy laws. Please review our Privacy Policy for more information.