How much does shipping cost within the United States?

We offer Free Standard Shipping ($0.00 USD) on all eligible orders across the United States, with no minimum order requirement.

What are your handling and delivery timeframes?

• Daily Order Cut-off Time: 8:00 PM EST (Eastern Standard Time)
• Order Handling / Processing Time: 1–3 business days (Monday–Friday)
• Transit / Delivery Window: 5–12 business days (Monday–Friday)
• Total Estimated Delivery Window: 6–15 business days

Where do products ship from?

To offer curated designs at competitive prices, orders are dispatched directly from our international fulfillment centers.

How do I track my order?

Once your order has been processed and dispatched from our warehouse (following the 1–3 business day processing window), you will receive an automated shipping confirmation email with a tracking number and active link to monitor parcel status.

What is your return policy?

In accordance with U.S. consumer protection standards, we offer a 30-day return window from the date of package delivery. Items must be unused, in their original condition, and returned in original packaging with all enclosed accessories. We charge $0.00 restocking fees.

How do I start a return and obtain the return address?

To initiate a return, contact our customer care team at info@hudsonatlier.com within 30 days of delivery. Upon pre-authorization, our team will provide official return routing instructions and the authorized warehouse return address.

*Important: Our registered business office in Junction City, Kansas is strictly an administrative office and CANNOT accept physical returns. Unauthorized shipments sent to Kansas will be rejected.

Who pays for return shipping?

Return shipping fees are the customer's responsibility for standard returns. If an item arrives defective, damaged, or incorrect, Hudson Atelier covers or reimburses return shipping costs.

When will my refund be processed?

Once your returned package is received and inspected at our logistics center, approved refunds are completed within 7 business days back to the original payment method used at checkout.

Which payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other supported payment gateways displayed during checkout.

Can I update my address or change my order?

To modify your order or update delivery details, email info@hudsonatlier.com prior to our daily cutoff at 8:00 PM EST. While we will make every effort to update information, changes cannot be guaranteed once active fulfillment processing has begun.

IMPORTANT NOTICE REGARDING PRODUCT RETURNS

Our registered business office in Junction City, Kansas is strictly an administrative office and CANNOT receive or process physical product returns.

Please do not send return packages to our Kansas administrative address. All returns must be requested and pre-authorized via email at info@hudsonatlier.com to receive return routing instructions and the authorized fulfillment return address. Unauthorized shipments will be rejected.

Hudson Atelier

Customer Care Email: info@hudsonatlier.com

Support Hours: Mon–Fri: 09:00 – 17:00 EST | Daily Cut-off: 8:00 PM EST

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