Refund & Return Policy

Last Updated: September 2026

At Hudson Atelier (hudsonatlier.com), your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in full accordance with applicable United States federal and state consumer protection laws.

Return Policy Overview

1. U.S. Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable United States federal and state consumer protection laws. Under applicable federal and state rules relating to product quality, merchantability, fair advertising, and fair trading practices, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality where required by law.

2. Return Conditions & Eligibility

You may request a return within 30 days of delivery. To ensure your return is processed smoothly, please adhere to the following guidelines:

• Packaging: Items must be returned in their original packaging, including all enclosed accessories and manuals.
• Condition: Products must be unused and in original condition, except where necessary for initial inspection.
• Secure Transit: Items must be securely packaged to prevent damage during return transit.
• Loss of Value: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.
• Restocking Fees: We do not charge any restocking fees ($0.00).

3. Exchanges, Address Updates & Order Cancellations

We accept exchanges. If you wish to modify your order or update your shipping address, please contact our customer service team immediately at info@hudsonatlier.com.

Order Cut-Off Time: Our daily operational cut-off time is 8:00 PM EST (Eastern Standard Time). We will make every effort to update your information or process order modifications prior to cut-off, but changes cannot be guaranteed once an order has entered active fulfillment.

4. How to Initiate a Return

1. Submit Request: Email customer support at info@hudsonatlier.com within 30 days of delivery. Include your order number and details regarding the return.
2. Receive Pre-Authorization: Our team will issue pre-authorization and provide the official authorized warehouse return address upon approval.
3. Dispatch via Postal Courier: Returns are accepted exclusively via postal shipping. Package your item securely and retain your postal receipt.

Return Shipping Fees: Return shipping costs are the responsibility of the customer for standard returns. If the return is due to a defective, damaged, or incorrect item, Hudson Atelier will cover or reimburse return shipping costs.

5. Refund Issuance & Processing Timelines

Once your return is received and inspected at our fulfillment facility, approved refunds are processed within 7 business days. Refunds will be issued using the same payment method used at the time of purchase. You will receive an automated confirmation email once the refund has been completed. (Note: Processing times on your statement may vary depending on your bank or payment provider).

6. Shipping Information & Undeliverable Packages

To provide you with the best prices, orders ship directly from our international fulfillment centers, with estimated delivery times typically ranging from 5 to 12 business days after order processing.

Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a local pickup point, we reserve the right to charge additional costs for return shipping and reshipment. We are not responsible for delays or damage that occur during return transit. Customers are encouraged to inspect their order within 24 hours of delivery and report issues promptly.

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